Aurea Terms and Conditions
General Terms and Conditions
These Terms and Conditions (“T&C”) govern the access to and use of the Aurea platform, owned by Falabella Retail Group S.R.L.S., with registered office at Via Mascherella 20, 41121 Modena (MO), Tax Code/VAT no. 04163720362, REA MO-448086. By accessing or using this site, you agree to comply with and be bound by these T&C. If you do not agree with any of the terms outlined herein, please do not use our website.
1. Website Access and Use
1.1. The site is accessible to all users over the age of 18 or minors with parental consent.
1.2. By using the site, you agree not to violate any law or regulation and not to engage in any activity that may damage the site or limit its use by other users.
2. Products and Services Offered
2.1. Aurea is an online platform for the sale of pre-owned luxury handbags. The products offered are described in detail on their respective sales pages.
2.2. All items are carefully inspected to ensure their authenticity and quality. However, as second-hand products, they may show minor signs of wear, which will be clearly stated in the product descriptions.
3. Prices and Payment Methods
3.1. All prices listed on the site are expressed in Euro (€) and include applicable taxes unless otherwise stated.
3.2. Aurea accepts various payment methods, including credit cards, PayPal, and bank transfers.
3.3. Payment must be completed before the product is shipped. In case of non-payment, the order will be canceled.
4. Shipping and Delivery
4.1. Shipments are made to the address provided at the time of purchase. Delivery times may vary depending on the destination.
4.2. Once the product has been shipped, you will receive a confirmation email with the tracking number.
4.3. Aurea is not responsible for delays caused by the courier or for any customs duties that may apply to international shipments.
5. Returns and Refunds
5.1. Aurea allows returns within 14 days of receiving the product, provided the item is in its original condition and has not been used. Return shipping costs are the responsibility of the customer.
5.2. To request a return, please send an email specifying the order number and customer name to resi@aurealuxurylab.it. We will reply with instructions on how to return the item, which must be shipped to our headquarters at Via Luigi Carlo Farini 56, 41121 Modena. Returns must always be sent only after being approved by our returns office and must include the return code we will provide.
5.3. Refunds will be issued using the same payment method as the original purchase within 14 days of the return being accepted.
6. Intellectual Property
6.1. All content on the site, including text, images, logos, and graphics, is protected by intellectual property rights and belongs to Falabella Retail Group S.R.L.S. or its legitimate owners. Unauthorized reproduction or use of the content is strictly prohibited.
7. Changes to Terms and Conditions
7.1. Falabella Retail Group S.R.L.S. reserves the right to modify these Terms and Conditions at any time. Any changes will become effective upon publication on the site. We encourage you to review the T&C periodically to stay informed about the terms of use.
8. Limitation of Liability
8.1. Aurea shall not be held liable for any direct or indirect damages resulting from the use or inability to use the site, including technical errors or temporary unavailability.
8.2. Falabella Retail Group S.R.L.S. shall not be liable for damages arising from improper or unauthorized use of the purchased products.
9. Applicable Law and Jurisdiction
9.1. These Terms and Conditions are governed by Italian law.
9.2. For any disputes arising from these T&C or related to the use of the site, the competent court shall be the one located in the registered office of Falabella Retail Group S.R.L.S. in Modena.